Home / Customer Service

Customer Service

Contact Information

For questions please Contact Us.

Mailing Address (Checks and Money Orders)


143 New Bedford Avenue

Claremont, CA 91711

Please make checks payable to Balkarta, Inc.

Shipping & Delivery

All orders are shipped same or next business day. Shipping options such as 'Overnight' etc. specify the shipping service only and do not guaranty delivery on the next day. All mainland United States orders over $199 qualify for free ground shipping. International shipping quotes are available in the shopping cart: simply add the products to your cart, view cart, and then shipping estimate.


Orders can be placed online at aqualiv.com or by phone. It is important that if you do not reach a sales representative when calling that you leave a message stating you would like to place an order by phone. Thank you.

International Orders

We ship internationally to Canada, Mexico, and most European Union countries. To get a shipping quote, add the products you want to the shopping cart and select "View Cart." There you will be able to enter your address and view the shipping charges. When ordering outside of the United States, you are importing the product, AquaLiv is not exporting. As such, your country may impose additional charges for customs/duties. These fees are your responsibility as the importer.

Payment Options

AquaLiv accepts all major credit cards, Bread Financing, Apple Pay, Google Pay, PayPal, checks, and money orders.

Viewing Orders

All orders can be viewed by following the link in your order confirmation email.

Terms of Sale

Due to a wide variety of state laws concerning the sale of online goods and/or water purification equipment, AquaLiv requires all order terms to be FOB Claremont, CA (customer owns product upon purchase, not delivery). Items lost or damaged during shipment remain the responsibility of AquaLiv.

Returns & Replacements

Please see our Return Policy page.

Privacy & Security

Please see our Privacy Policy page.

Get our newsletter and save $50 on the AquaLiv Water System*

Plus, all subscribers are entered to win a free AquaLiv System every month**

*Offer valid on AquaLiv Water Systems only, not replacement filters or other items. Must be new email subscriber. Enter your email address to receive a promo code in your inbox. **Includes a Basic Chrome faucet. Winner must reside in mainland USA. No purchase necessary to win.