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Customer Service

Contact Information

Our contact information is available here: Contact Us



Shipping & Delivery

All orders are usually shipped same or next business day. Shipping options such as 'Overnight' etc. specify the shipping service only and do not guaranty delivery on the next day. AquaLiv Water Systems ship free to the 50-states-USA and Canada. AquaLiv reserves the right to choose the carrier and method for free shipments, regardless of the free method chosen during checkout.



International Orders

We ship internationally.To get a shipping quote, add the products you want to the shopping cart and begin the checkout process. There you will be able to enter your address and view the shipping charges. When ordering outside of the United States, you are importing the product, AquaLiv is not exporting. As such, your country may impose additional charges for customs/duties and possible brokerage. These fees are your responsibility as the importer.



Payment Options

AquaLiv accepts all major credit cards, Bread Financing, Apple Pay, Google Pay, Amazon Pay, PayPal, digital currency, checks, and money orders.



Viewing Orders

All orders can be viewed by following the link in your order confirmation email.



Terms of Sale

Due to a wide variety of state laws concerning the sale of online goods and/or water purification equipment, AquaLiv requires all order terms to be FOB Upland, CA (customer owns product upon purchase, not delivery). Items lost or damaged during shipment remain the responsibility of AquaLiv.



Returns & Replacements

Please see our Return Policy page.



Privacy & Security

Please see our Privacy Policy page.

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