Home / Return Policy

Return Policy

our unconditional money back guarantee

Your total satisfaction is our promise!

If you are not satisfied with our water system for any reason, simply return it to us within 90 days of the purchase date for a complete refund. Financed orders must be returned within 30 days.

Only AquaLiv Water Systems are returnable. For example, disposable filters purchased separately and parts purchased for custom installations are not returnable.

Return Instructions

Please reply to the Order Confirmation Email we sent you to request an RMA (Return Merchandise Authorization) number. Items returned without an RMA will not be refunded.


Shipping costs on returned items are the responsibility of the customer unless the item was damaged or defective upon delivery.


ALL ITEMS MUST BE RECEIVED BY US WITHIN 90 CALENDAR DAYS OF THE DATE OF PURCHASE. FINANCED ORDER MUST BE RECEIVED IN 30 CALENDAR DAYS. NO EXCEPTIONS.


Items must be returned in original packaging. Items damaged or broken due to abuse or damaged during return shipping will not be refunded. Shipping charges are not refundable.

Shipping/Mailing Address

AquaLiv

Attn: (your RMA # here)

143 New Bedford Avenue

Claremont, California 91711